Project Management Professional (PMP) Practice Exam

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Study for the Project Management Professional (PMP) exam. Study with flashcards and multiple choice questions. With over 500 questions. Practice the PMP practice multiple choice questions. Updated for 2023-2025. Get ready for your exam!

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When finishing a project, which factors that influence customer satisfaction the most should you be aware of? 106

Attractive price of the project and low running costs of the product
Friendly project manager and effective after-project service
Efficiency of the project and skills of the project manager
Conformance to requirements of the project and fitness for use of the deliverables

The correct answer is: Conformance to requirements of the project and fitness for use of the deliverables

Customer satisfaction is heavily influenced by conformance to project requirements and the fitness for use of the deliverables. While an attractive price and low running costs are certainly beneficial, if the project does not meet the agreed upon requirements or the deliverables are not fit for use, the customer is unlikely to be satisfied. Similarly, a friendly project manager and effective after-project service may improve the customer experience, but if the project itself is not efficient or the project manager lacks the necessary skills, the customer may still not be satisfied.