Project Management Professional (PMP) Practice Exam

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Which of the following is generally not regarded as an element of active listening?

  1. Making eye contact

  2. Paraphrasing

  3. Interpreting the information

  4. Interrupting when appropriate

The correct answer is: Interrupting when appropriate

Active listening is a communication technique that involves fully focusing on the speaker and understanding their message. Interrupting the speaker is not considered a part of active listening as it interrupts the flow of the conversation and can be seen as disrespectful or dismissive of the speaker's thoughts and feelings. Making eye contact, paraphrasing, and interpreting the information are all important components of active listening as they show genuine interest and understanding in what the speaker is saying.

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