Project Management Professional (PMP) Practice Exam

You have just taken over as manager of a project that will create many benefits for the performing organization, but you sense a high level of resistance in various stakeholders right from the start. What is the most appropriate action to resolve the problem?

1. Develop a responsibility assignment matrix (RAM) which clearly shows the responsibility of each stakeholder for the various project activities and who needs to be consulted and informed.

2. Develop an organization diagram, which places each of the stakeholders at an appropriate position inside the project and allows for certain lines of communication while disallowing others.

3. Schedule a meeting with these stakeholders to present the project, discuss and establish ground rules, ensure their involvement and identify initial personal and organizational issues.

4. Do not talk to these stakeholders too much at this time, instead create faits accomplis, which will later force the stakeholders to support the project due to a lack of alternatives for them.

The correct answer is: Schedule a meeting with these stakeholders to present the project, discuss and establish ground rules, ensure their involvement and identify initial personal and organizational issues.

Option A is not the most appropriate action as it solely focuses on assigning responsibilities and communication, rather than addressing the root cause of the resistance and involving the stakeholders in finding a solution. Option B is also not the most appropriate action as it focuses on placement and communication lines, rather than directly addressing the issue of resistance and involving the stakeholders in finding a solution. Option D is not the most appropriate action as it suggests avoiding communication with stakeholders and using manipulative tactics, which may cause further resistance and damage trust between the project manager and stakeholders. Additionally, it does not involve the stakeholders in finding a solution and addressing their concerns. The most appropriate action, option C, involves actively addressing the resistance and involving the stakeholders in finding a solution by scheduling a meeting, discussing and establishing ground rules, and ensuring their involvement in the project. This approach fosters open communication and collaboration, which can help alleviate the initial resistance