Project Management Professional (PMP) Practice Exam

You took over a customer project for your company. From the inputs available, including contract, statement of work and project charter, you have developed a project management plan. You already presented that plan in a meeting with key stakeholders including your project sponsor and some representatives from the customer organization. During the meeting you sensed a high level of dissatisfaction by the customer executives, who signaled that the project might not produce the results that their company had expected. In your understanding, all necessary actions have been planned to meet the customer’s requirements. What should you do next?

1. Request a written statement from the customer detailing the requirements which they believe are not addressed by your plan. Use this statement to update the project plan.

2. Arrange meetings with the customer to identify their needs, wants and expectations for the project. Then create a narrative Scope statement from this information to document the agreed upon project scope.

3. Request a formal meeting on top executive level to get the misunderstandings sorted out, then arrange a change request, re-plan your project where necessary and go ahead with the project work.

4. Do not over-react. Performed according to your plan, the project will produce a convincing product for the customer. As soon as the executives will see it, they will probably change their opinion and accept it.

The correct answer is: Arrange meetings with the customer to identify their needs, wants and expectations for the project. Then create a narrative Scope statement from this information to document the agreed upon project scope.

It is important to gather more information from the customer to address their dissatisfaction. Requesting a written statement from the customer may not provide enough detail and may take more time. C is not an appropriate option as it suggests changing the project plan and requiring the customer to have a formal meeting at the executive level. This could create additional delays and tension between the project team and the customer. D is not the best option as it assumes that the customer's opinion will change once they see the final product, without addressing their current concerns. Option B is the best choice because it allows for open communication and active listening between the project team and the customer, ultimately leading to a clearer scope statement that satisfies the customer's expectations.